Privacy Policy
Last updated: 2nd June 2025
Thank you for choosing Migratez. We care deeply about your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how Migratez (“we”, “our”, or “us”) collects, uses, stores, and shares your information when you visit our website or use our services. Migratez is a platform that helps users securely and reliably migrate data between CRM systems.
By using Migratez, you agree to the practices described in this policy. If you do not agree with any part of it, please discontinue use of our services.
If you have any questions or concerns about how your information is handled, you can contact us at:
Email: support@migratez.com
We encourage you to read this policy in full to understand your rights and our responsibilities.
1. What Information We Collect
To deliver and improve the services offered by Migratez, we collect both personal and non-personal information through direct input, automation, and third-party tools.
A. Information You Provide to Us
When you interact directly with our service (such as signing up or contacting support), we may collect:
• Account Information: Your name, email address, and password when you create an account.
• CRM Credentials: API keys, access tokens, and other configuration details required to connect with your source and destination CRM platforms.
• Support Communications: Any information you send to us via contact forms, chat, or email.
• Payment Information: If you make a purchase, we collect billing-related information necessary to process the transaction. All payments are securely handled through a PCI DSS and FEMA compliant third-party payment gateway. We do not store your credit card or payment details on our servers.
B. Information We Collect Automatically
When you use our website or platform, we collect certain technical data automatically, including:
• IP address
• Browser type and device information
• Operating system
• Referring URLs
• Pages visited and actions taken
• Timestamps and session duration
This information helps us maintain platform security and monitor system performance.
C. Data Processed During CRM Migrations
When you initiate a migration, Migratez temporarily accesses your CRM data (e.g., contacts, companies, deals, notes, etc.) strictly for the purpose of performing the migration you requested.
We do not store this data permanently, nor do we use it for analytics, training, or any unrelated processing. Temporary logs may be retained for troubleshooting and support purposes.
D. Third-Party Services and Analytics
We use the following third-party services to support functionality, security, and product improvement:
• Sign in with Google: If you choose to log in using your Google account, we collect your name, email address, and profile image to authenticate your identity and set up your Migratez account. This is done only with your explicit consent at login.
• Google reCAPTCHA: We use Google reCAPTCHA to detect bots and prevent abuse. reCAPTCHA collects behavioral and device metadata (like IP address and interaction patterns), which are sent to Google for risk analysis.
• PostHog Analytics: We use PostHog to understand user behavior and improve the product. This includes collecting pseudonymized or anonymized usage data, such as feature clicks, navigation flows, and session frequency. This data helps us improve usability and prioritize development.
You can learn more about these providers’ data handling practices here:
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve Migratez and to ensure a secure and reliable experience for all users. Specifically, we may use your information for the following purposes:
A. To Provide and Operate Our Services
• Authenticate your account and enable secure login
• Perform CRM data migrations between connected systems
• Process transactions and generate invoices
• Respond to support queries and technical issues
B. To Improve Our Product
• Analyze usage patterns to understand how users interact with Migratez
• Identify bugs, performance issues, and usability bottlenecks
• Inform product decisions and prioritize feature development
C. For Communication
• Send service-related notifications such as status updates, changes, or issues related to your account or migration
• Respond to your messages, inquiries, or support tickets
• Send occasional product updates or announcements (you may opt out at any time)
D. For Security and Abuse Prevention
• Monitor and detect suspicious or fraudulent behavior
• Protect the platform from abuse, spam, or unauthorized access
E. To Comply with Legal Obligations
• Maintain records for accounting, audits, and legal compliance
• Respond to lawful requests from authorities, where required
We do not sell your personal information to third parties. Your data is only used for the purposes outlined above or as otherwise explicitly agreed to by you.
3. How We Share Your Information
We value your privacy and only share your information in limited circumstances, as outlined below:
A. With Service Providers and Subprocessors
We may share your information with trusted third-party service providers who help us operate, maintain, and improve Migratez. These include providers for:
• Cloud infrastructure and hosting
• Payment processing
• Customer support
• Analytics and product usage tracking
• Security and authentication
All such providers are bound by contractual obligations to safeguard your data and are only authorized to use it to perform specific services on our behalf.
B. For Legal Compliance
We may disclose your information if required to do so by law or in response to:
• Valid legal processes (such as a court order, subpoena, or law enforcement request)
• Legal obligations under applicable regulations
• Requests to detect, prevent, or investigate fraud, abuse, or security threats
C. In Business Transfers
If we are involved in a merger, acquisition, asset sale, or other business transfer, your information may be shared or transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
D. With Your Consent
We may share your information for any other purpose, but only if you explicitly authorize us to do so.
4. Cookies and Tracking Technologies
Migratez uses cookies and similar tracking technologies to provide core functionality, enhance user experience, and analyze how our platform is used.
A. What Are Cookies?
Cookies are small text files stored on your browser or device when you visit a website. They help us remember your preferences, keep you logged in, and understand how users interact with the service.
B. Types of Cookies We Use
• Essential Cookies: Required for the platform to function properly, such as maintaining sessions or enabling secure logins.
• Performance and Analytics Cookies: Used to understand usage patterns and improve our product. For example, we use tools like PostHog to collect anonymized usage metrics.
• Security Cookies: Used by services like Google reCAPTCHA to detect and prevent malicious or automated behavior.
C. Managing Cookies
Most browsers allow you to control and manage cookies through settings. You can:
• Delete cookies that have already been set
• Refuse to accept new cookies
• Set your browser to notify you when cookies are set
Please note that disabling cookies may impact the functionality of certain features on Migratez.
D. Third-Party Tracking
We may also use third-party services (e.g., PostHog, Google reCAPTCHA) that collect information via cookies or similar technologies. These services process data in accordance with their own privacy policies:
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.
A. Account and Usage Data
Information associated with your account (such as your profile, settings, and usage history) is retained for as long as your account remains active. If you choose to delete your account, we will delete or anonymize your personal data within a reasonable period, unless we are legally required or permitted to retain it for longer.
B. Migration Data
CRM data accessed or processed during migration is retained only temporarily for the purpose of completing the migration task and troubleshooting if necessary. Once the migration is complete and confirmed, we delete this data unless explicitly requested or required to retain it (e.g., for support or audit purposes).
C. Communication and Support Data
Emails and support conversations may be retained for internal records, training, or future reference, unless you request their deletion (and no legal obligation requires us to retain them).
D. Backup and Archive
Some data may persist in backups or archival systems for a limited time. These backups are secured, not actively used, and are purged regularly on a rolling basis.
6. Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, misuse, alteration, or destruction.
A. Security Measures
We employ industry-standard safeguards to ensure data protection, including but not limited to:
• HTTPS encryption for all data in transit
• Secure authentication and access control
• Firewalled infrastructure and server hardening
• Regular updates and security patches
• Role-based access for internal systems and tools
Your payment transactions are processed by a PCI DSS and FEMA compliant third-party payment gateway, and your full payment details are never stored on our servers.
B. Limited Access
Access to your data is restricted to authorized personnel who need it to operate, maintain, or improve the Migratez platform. All access is logged and monitored for security compliance.
C. No Guarantee
While we follow best practices and strive to secure your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
If you believe your account or data has been compromised, please contact us immediately at support@migratez.com.
7. International Transfers
Migratez may transfer, store, or process your information outside of your country of residence, including in countries that may not have equivalent data protection laws.
We primarily operate using third-party infrastructure and services that may be located in jurisdictions such as the United States, Europe, or other regions, depending on the service providers we engage (e.g., cloud hosting, analytics, payment processing).
When we transfer personal data internationally, we take appropriate steps to ensure your data remains protected in accordance with applicable privacy laws. These measures may include:
• Use of Standard Contractual Clauses (SCCs) approved by relevant authorities
• Data Processing Agreements with our subprocessors
• Ensuring service providers comply with recognized data protection standards
By using our services, you acknowledge and agree that your data may be transferred to and processed in countries other than your own.
If you are located in the European Economic Area (EEA), United Kingdom, or another region with data transfer restrictions, and would like more information on how we safeguard such transfers, please contact us at support@migratez.com.
8. Your Rights
We respect your rights over your personal information and are committed to helping you exercise control over your data. Depending on your location and applicable privacy laws, you may have the following rights:
A. Access and Portability
You have the right to request access to the personal information we hold about you. Where feasible, we can provide a copy of this data in a portable format.
B. Correction
If any of the information we hold is inaccurate or incomplete, you have the right to request that we update or correct it.
C. Deletion
You can request that we delete your personal information. Please note that we may retain certain data as required by law or for legitimate business purposes (e.g., fraud prevention, accounting).
D. Restriction or Objection
You may request that we restrict the processing of your personal information or object to its use in certain cases, such as direct marketing.
E. Withdraw Consent
Where we rely on your consent to process data (e.g., for product updates or optional features), you may withdraw that consent at any time.
F. Lodge a Complaint
If you believe your rights have been violated, you have the right to lodge a complaint with a data protection authority in your country or region.
How to Exercise Your Rights
To exercise any of these rights, please contact us at support@migratez.com. We may request verification of your identity before responding to certain requests.
We aim to respond to all valid requests within 30 days, though this may be extended if the request is complex or involves large volumes of data.
9. Children’s Privacy
Migratez is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If you are under 18, please do not use our services or provide any personal information to us.
If we become aware that we have collected personal information from a child under the age of 18 without verified parental consent, we will take steps to delete that information promptly.
If you believe that a child under 18 may have provided us with personal information, please contact us at support@migratez.com so we can take appropriate action.
10. Do Not Track Signals
Some web browsers offer a “Do Not Track” (DNT) feature that allows you to signal your preference to websites that you do not want your online activity to be tracked. At this time, Migratez does not respond to Do Not Track signals or similar browser settings.
There is currently no consistent industry standard for how DNT requests should be interpreted or implemented. If a standard emerges in the future, we will review our practices and update this section accordingly.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons.
When we make changes, we will update the “Last Updated” date at the top of this page. If the changes are significant, we may also notify you via email or through an in-app notification.
We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.
Your continued use of Migratez after any updates to this Privacy Policy constitutes your acceptance of the revised terms.
12. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or the way your personal information is handled, please contact us at:
Email: support@migratez.com
Business Name: Migratez
We will do our best to respond to all inquiries within a reasonable timeframe, typically within 30 days.
