Salesforce to Zoho CRM Migration

Pricing

❌ Expensive, especially as you scale
✅ Flexible enterprise pricing for large organizations

✅ Affordable, especially for SMBs and startups
❌ Limited features in lower tiers

Ease of Use

❌ Steep learning curve for beginners
✅ Extremely customizable once mastered

✅ Intuitive UI, faster onboarding
❌ Can feel limited for complex workflows

Customization

✅ Highly customizable via AppExchange, Apex, Lightning
❌ Custom dev often requires skilled admins

✅ Decent customization for basic needs
❌ Limited in low-tier plans

Integrations

✅ Massive 3rd-party ecosystem (AppExchange)
✅ Integrates with almost everything

✅ Integrates well with other Zoho apps (Zoho One)
❌ Fewer 3rd-party integrations

Automation & AI

✅ Advanced automation + Einstein AI
✅ AI predictions and recommendations are robust

✅ Workflow automation, Zia AI in higher plans
❌ Less powerful than Einstein in depth

Analytics & Reporting

✅ Powerful reporting + dashboards
✅ Advanced analytics & forecasting

✅ Decent out-of-the-box reports
❌ Advanced analytics cost extra

Mobile App

✅ Full-featured mobile app
❌ Slightly heavier UI

✅ Lightweight, covers essentials
❌ Lacks some advanced functionality

Scalability

✅ Designed for scaling across large global teams

❌ Can hit limits as team or data volume grows

Support

✅ Priority support for enterprise
❌ Paid support can be expensive

✅ Basic support included, paid support affordable
❌ Slower response in basic plans

Industry Adoption

✅ Industry standard across large enterprises
❌ Can be overkill for small teams

✅ Popular with startups and SMBs
❌ Less presence in large enterprises

Deployment Time

❌ Longer implementation cycles depending on customization

✅ Fast setup, especially for Zoho Suite users

Ecosystem & Community

✅ Massive global community, training, and partners (Trailhead, MVPs, etc.)

❌ Smaller user/dev community